FAQ — pilots, ownership, and pricing.

Agensinc is a custom AI agents agency for small and midsize businesses that are drowning in repetitive work, in any industry. We build coded agents around workflows the team already runs — reporting, support, CRM, and ops — instead of a chatbot skin or a no-code template. The founder is Mahad Saffi. Next step: book a free strategy call or email hello@agensinc.com.

An agent here is software that carries a whole workflow: it reads the data you already keep, follows the decisions your process already defines, and returns a finished deliverable. Agensinc writes that software for your stack, including the exceptions a template drops. Next step: bring one workflow to the strategy call.

Operators at SMBs, and agencies who serve them, when a digital workflow repeats and someone can describe the steps. Industry is not the filter. E-commerce is one place this shows up, not the only one. Next step: if you can name the workflow, book a call.

The free pilot is a working agent on one scoped workflow, built in about one to two weeks and run where you can watch it. It is sized on the strategy call so it is real enough to judge and small enough to start. You do not pay for that pilot. Next step: book the call so the scope stays one workflow.

It is a workflow-map conversation. We pick the repetitive process costing the most hours, say what a pilot on it would do, and you leave with that roadmap either way. There is no pitch deck and nothing to install. Next step: use the contact form, or email hello@agensinc.com.

Shadow mode means the agent drafts or recommends and a person still sends, approves, or files. Agensinc uses it first on support and anything a customer will see, with a way to turn the agent off. Autonomy comes after the draft is trustworthy, not on day one. Next step: say on the call if the workflow touches customers.

Yes. You own the agent and the code we write for you. It is not rented from a locked automation vendor, and it is not held if you stop a care retainer. We can keep maintaining it for as long as you want us to. Next step: care is optional, and it is listed on the pricing page.

No. Your data stays yours. Each agent gets access only to what that workflow needs, and what you share is not used to train public models. Next step: ask on the call which systems the pilot would read.

The pilot is free. The strategy call is free. An optional scope pack, if you want a written scope before the pilot, is $750–$1,500 and is credited if production starts within 30 days. Next step: you can skip the scope pack and go from the call to the pilot.

These are public floors, not a quote. Production is typically $4–8k, and complex work $8–15k. Care retainers are $500, $1,000, or $2,000 per month. A warranty for defects in what we shipped is agreed in the production statement of work; care is separate and optional. Next step: the strategy call is where a workflow gets a real number.

No. The scope pack is optional. It is a written scope for teams that want it before anyone builds, and the fee is credited toward production for 30 days. The free pilot can start from the strategy call without it. Next step: say which path you want when you book.

When the workflow is a straight trigger and one action, with no real edge cases, a no-code tool is enough and we will say so. Custom code is for the odd input, the broken export, and the exception someone made years ago. Next step: bring the workflow. If a Zap covers it, you will hear that on the call.

We will not take a project that needs invented clients, guaranteed ROI, or a promise to replace your team. We are not an Amazon-only shop or a Shopify theme studio, and we will not dress up a one-step Zap as a custom agent. If nobody can walk the workflow, or there is no system of record to read, it is not pilot-ready yet. Next step: email hello@agensinc.com if you are unsure.

Yes. Agencies can offer the agents under their own brand. Agensinc builds; you keep the client relationship. A dedicated white-label page is not published yet. Next step: book a partner intro on the same strategy-call form, or email hello@agensinc.com.